What are BizNet’s support hours?
BizNet offers support from 7:00am-7:00pm central time, Monday – Friday and are closed during national holidays.
Who is entitled to Support?
Any customer that has a current support contract with BizNet software. Contracts must be renewed annually.
How do I open a support ticket?
You can open a ticket from the support page of the BizNet website http://www.biznetsoftware.com/support/
How soon will I hear back?
Customers have the option to pick from three different priorities when submitting a ticket from the web:
System Down, Application Problem / Error or General Question with the following guidelines. The times listed are the maximum amount of time that can elapse before the customer receives a response:
System Down – We consider this high priority and take these tickets before any others. Only choose if the issue has caused you to cease operations. We take these very seriously. (1hr)
Application Problem / Error – Medium priority. The problem is important but not critical to you continuing business at the present. (4hrs)
General Question – Low priority. The problem is a nuisance or you have a general question. (1 Business Day)
What is support maintenance?
Customers who have a current support contract are also entitled to maintenance. This includes the latest product updates and bug fixes. Please refer to the System Requirements documentation for specific content coverage.